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<title>Cost analysis of warranty based on lemon law withmultiple failuresand total downtime</title>
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<name type="Personal Name" authority="">
<namePart>Hennie Husniah</namePart>
<role><roleTerm type="text">Primary Author</roleTerm></role>
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<name type="Personal Name" authority="">
<namePart>B.P. Iskandar</namePart>
<role><roleTerm type="text">Primary Author</roleTerm></role>
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<name type="Personal Name" authority="">
<namePart>K. Hermawan</namePart>
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<dateIssued>2021</dateIssued>
<issuance>monographic</issuance>
<edition></edition>
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<languageTerm type="text">Indonesia</languageTerm>
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<note>Abstract
Analysis of warranty costs is a topic that is widely studied in various finished product industries.One type of warranty that applies is aproduct warranty under Lemon Law. This guarantee underLemon Law applies a lot to automotive products such as cars. Lemon Law is a law that protectsconsumers from poor quality new goods that are not in accordance with related product standards butcan reach consumers. With this Lemon Law, consumers can return products that are proven to have a
lemon condition in the hands of producers to then get a refund (replacemen) or replacement with anew similar product (replacement). The product can be claimed in alemoncondition if: (1) the car hasbeen returned to the dealer four times because it needs to be repaired on the same problem / faultypart, but the dealer is unable to fix it satisfactorily; or (2) the car has been out of service for more than30 days due toone or more damage. Analysis of warranty costs in this study includes replacementcases with compliance with conditions (1) only, replacement cases with fulfillment of conditions (2)only, and replacement cases with fulfillment of conditions (1) and conditions (2). A simulation method
is designed to illustrate variations in the condition of the damage to the car during the warranty periodas well as variations in repair time when damage occurs based on a particular distribution. Thealgorithm of the simulation is then modified and developed to determine the expected cost that fulfillthe conditions(1) and (2).</note>
<subject authority=""><topic>Jurnal Internasional</topic></subject>
<subject authority=""><topic>cost expectations the warranty</topic></subject>
<subject authority=""><topic>downtime</topic></subject>
<subject authority=""><topic>simulation</topic></subject>
<subject authority=""><topic>Lemon law</topic></subject>
<subject authority=""><topic>replacement</topic></subject>
<subject authority=""><topic>International Journal</topic></subject>
<subject authority=""><topic>Jurnal Internasional Teknik Industri</topic></subject>
<classification>600</classification><identifier type="isbn"></identifier><location>
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<numerationAndChronology type="1">JITI.2021.004</numerationAndChronology>
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