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Cost analysis of warranty based on lemon law withmultiple failuresand total downtime
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Abstract
Analysis of warranty costs is a topic that is widely studied in various finished product industries.One type of warranty that applies is aproduct warranty under Lemon Law. This guarantee underLemon Law applies a lot to automotive products such as cars. Lemon Law is a law that protectsconsumers from poor quality new goods that are not in accordance with related product standards butcan reach consumers. With this Lemon Law, consumers can return products that are proven to have a
lemon condition in the hands of producers to then get a refund (replacemen) or replacement with anew similar product (replacement). The product can be claimed in alemoncondition if: (1) the car hasbeen returned to the dealer four times because it needs to be repaired on the same problem / faultypart, but the dealer is unable to fix it satisfactorily; or (2) the car has been out of service for more than30 days due toone or more damage. Analysis of warranty costs in this study includes replacementcases with compliance with conditions (1) only, replacement cases with fulfillment of conditions (2)only, and replacement cases with fulfillment of conditions (1) and conditions (2). A simulation method
is designed to illustrate variations in the condition of the damage to the car during the warranty periodas well as variations in repair time when damage occurs based on a particular distribution. Thealgorithm of the simulation is then modified and developed to determine the expected cost that fulfillthe conditions(1) and (2).
658 HEN a
600
Text
Indonesia
2021
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APA Citation
Hennie Husniah. (2021).Cost analysis of warranty based on lemon law withmultiple failuresand total downtime.(Electronic Thesis or Dissertation). Retrieved from https://localhost/etd