Service contract management with availability improvement and cost reduction

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Service contract management with availability improvement and cost reduction

ABSTRACT
This paper deals with a maintenance service contract for a warranted product. A situation where an agent offers more than one service contract options is considered and the optimal option is selected by the owner of equipment (a company). This case is typically found in the mining industry where the Original Equipment Manufacturer (OEM) is the only maintenance service provider. As the availability of the equipment is directly influenced the revenue of the company,hence the availability target of the equipment needs to be included. In this paper, the maintenance service contract considering the availability target is studied from both the owner and OEM point of views and uses a non-cooperative game formulation to determine the optimal strategy (pricing structure) for the OEM, and the optimal option for the owner.

Statement of Responsibility

Author(s)

U. S. Pasaribu - Personal Name
H. Husniah - Personal Name
B. P. Iskandar - Personal Name

Edition

Call Number

658 HEN s

Subject(s)

Availability
service contract
Nash equilibrium

Classification

600

Series Title

GMD

Text

Language

English

Publisher

Publishing Year

2015

Publishing Place

Specific Detail Info

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APA Citation

U. S. Pasaribu. (2015).Service contract management with availability improvement and cost reduction.(Electronic Thesis or Dissertation). Retrieved from https://localhost/etd